blog

Field notes
from the pass.

Writing on running restaurants, building software for the floor, and the numbers that matter when the kitchen prints its first ticket.

The real cost of a double booking

Double bookings aren't a hostess problem — they're a data problem. We pulled six months of cover data and found the real number.

Why running guest-facing flows on your own domain matters more than the colour of the button.

Average check is the vanity metric. Covers per labour-hour is the one that tells you if the room is healthy.

The biggest VenueCore release of the year is out. Here's what's in it.