Insurance
Version 2026-06-A · Companion to the MSA. Cover levels are reviewed annually and may change; current certificates are available to enterprise customers under NDA on request.
1. Professional Indemnity (PI)
Target limit: £2,000,000 any one claim and in the aggregate. Covers civil liability arising from negligent acts, errors or omissions in the provision of professional services.
2. Technology Errors & Omissions (Tech E&O)
Target limit: £2,000,000 any one claim. Covers liability arising from failure of the software or services to perform as intended, including loss caused to a customer's business by a defect or outage.
3. Cyber Liability
Target limit: £2,000,000 any one claim. Covers first-party costs (forensics, notification, PR, business interruption) and third-party liability arising from a privacy or network-security incident, including regulatory defence costs to the extent insurable.
4. Public Liability
Target limit: £5,000,000 any one claim. Engaged only in the limited circumstances where a VenueCore representative attends a customer site.
5. Employers' Liability
Statutory £10,000,000 as required by UK law.
6. Verification
Enterprise customers may request a certificate of insurance via legal@venuecore.solutions. Insurance does not modify or expand the liability cap set out in the MSA; it is a financial backstop, not a contractual remedy.