Master Services Agreement
Version 2026-06-A · Last reviewed June 2026 · Maintained by VenueCore Ltd.
1. Parties & scope
This agreement is between VenueCore Ltd ("VenueCore", "we") and the venue identified at sign-up ("Customer", "you"). It governs your use of the VenueCore platform, including the POS, KDS, accounting, floor-plan, reservations, payments and onboarding tooling.
2. Service availability
We target 99.5% monthly availability of the POS and payments surfaces, measured outside scheduled maintenance windows. Service credits for missed targets are described in the Service Level Schedule attached to your subscription tier.
3. Fees & payment processing
Subscription fees are billed monthly in advance. In-person card processing is charged at 1.69% + 15p; online card processing at 1.99% + 20p. These rates are routed through your own Stripe Connect account; funds settle directly to your nominated bank account.
4. Hardware & third-party systems
You warrant that you own, lease or otherwise have lawful authority to connect all hardware to VenueCore, and shall indemnify VenueCore against third-party claims arising solely from any breach of that warranty. VenueCore will never unlock, jailbreak, side-load or remove vendor software from any leased or licensed terminal. Legacy terminals operate in "external card" mode until replaced.
5. Data & processing
VenueCore acts as data processor for personal data you upload (staff, guests, reservations). The Data Processing Addendum forms part of this agreement. You remain controller of customer and transactional data; on termination you may export it for 30 days before deletion.
6. PCI scope
VenueCore is designed to stay out of cardholder data scope (SAQ-A posture). Card details are entered directly into Stripe-hosted elements or the physical terminal and are never transmitted through VenueCore's systems.
7. Term & termination
Subscriptions are month-to-month with 30 days' notice. Either party may terminate immediately for unremedied material breach. On termination we provide a 30-day data export window.
8. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss. VenueCore's aggregate liability is capped at 12 months of fees paid by you in the preceding period, save for losses arising from death, personal injury, fraud or wilful misconduct.
9. Governing law
This agreement is governed by the laws of England and Wales. The courts of England have exclusive jurisdiction.
10. AI features & operational responsibility
VenueCore includes AI-assisted features (Copilot, anomaly detection, forecasting, menu extraction, floor planning and similar). AI outputs are suggestions only and may be inaccurate. All operational, staffing, pricing, financial, accounting, tax, disciplinary, health-and-safety, food-safety, security and legal decisions remain the Customer's sole responsibility and must be reviewed by a human before any action that affects money, employment, customer health or third-party rights. AI features do not constitute professional advice and must not be relied upon for any safety-critical purpose. Full terms governing AI use are set out in the AI Features Terms, which form part of this agreement.
See also the Acceptable Use Policy, AI Features Terms, Privacy Policy and Data Processing Addendum.